Frequently Asked Questions
GMB Hop FAQ: Google 3-Pack, Business Profiles and Pricing
Straight answers about how GMB Hop helps local service businesses win on Google Maps, what each service costs, and how Google Business Profiles and the 3-pack work.
The 3-Pack Guarantee and Exclusivity
What is the GMB Hop Google 3-Pack Guarantee?
The GMB Hop Google 3-Pack Guarantee is a promise to get your local service business into the Google 3-pack, or you pay nothing. GMB Hop works on your Google Business Profile for free until your business appears in the 3-pack. Once your business is in the 3-pack, the service is $397 per month.
How much does the 3-Pack Guarantee cost after my business is in the 3-pack?
The GMB Hop 3-Pack Guarantee costs $397 per month, and that fee only starts after your business is in the Google 3-pack. Until your business reaches the 3-pack, GMB Hop works on your Google Business Profile for free, so there is nothing to pay for the 3-Pack Guarantee service before you see the result.
What happens if GMB Hop does not get my business into the Google 3-pack?
If GMB Hop does not get your business into the Google 3-pack, you pay nothing for the 3-Pack Guarantee service. GMB Hop keeps working for free until your business is in the 3-pack. The $397 monthly fee only applies once your business has reached the 3-pack, so the risk sits with GMB Hop, not with you.
How is the 3-Pack Guarantee different from Google Business Profile Optimization?
The GMB Hop 3-Pack Guarantee promises to get your business into the Google 3-pack or you pay nothing, while Google Business Profile Optimization improves your profile without any ranking guarantee. The 3-Pack Guarantee is free until you are in the 3-pack, then $397 per month. Google Business Profile Optimization is $197 per month and covers keyword optimization, a fully updated profile and weekly profile updates.
Will GMB Hop work with my competitors in the same area?
No, GMB Hop takes only one client per niche per area, so GMB Hop never works for two competing businesses in the same trade and area. If your plumbing company is a GMB Hop client, GMB Hop will not take on another plumber in your area. Spots are first come, first served.
Why does GMB Hop only take one client per niche in each area?
GMB Hop takes only one client per niche in each area so that GMB Hop is never working against its own clients. The Google 3-pack has just three spots, and helping two competing roofers or electricians chase the same spots would be a conflict of interest. With exclusivity, all of GMB Hop’s effort for your trade in your area goes to your business.
How do I claim the exclusive spot for my trade in my area?
The first step to claiming the exclusive spot for your trade in your area is to send GMB Hop a message through the contact form at gmbhop.com/contact/. GMB Hop takes only one client per niche per area, first come, first served, so if a competitor in your trade claims your area first, that spot is no longer available.
Our Services
What is included in Google Business Profile Optimization from GMB Hop?
GMB Hop’s Google Business Profile Optimization, $197 per month, includes full keyword optimization for your type of business, a fully updated and optimized Google Business Profile, and weekly updates that keep the profile fresh and active. The service is built for local service businesses such as plumbers, roofers, electricians and HVAC companies that want a stronger, more complete profile on Google Maps.
Does Google Business Profile Optimization guarantee a first page ranking?
No, GMB Hop’s Google Business Profile Optimization service does not guarantee page one or any specific ranking. Google Business Profile Optimization, at $197 per month, keeps your profile fully optimized and updated every week. The only GMB Hop service with a guarantee is the Google 3-Pack Guarantee, which is free until your business is in the 3-pack and then $397 per month.
What is the GMB Hop 24/7 AI Receptionist?
The GMB Hop 24/7 AI Receptionist is a lifelike, AI-powered virtual receptionist that answers your business calls at any hour, including after hours, weekends and holidays. The AI receptionist is not a human. The service costs $297 per month and helps plumbers, electricians, HVAC companies and other trades capture callers who might otherwise hang up or reach voicemail.
What information does the GMB Hop AI receptionist collect from callers?
The GMB Hop AI Receptionist collects each caller’s name, phone number, reason for calling and the service they need. The AI receptionist saves those details and sends them to the business owner, so the owner or the owner’s own receptionist can call the customer back when they are back at work. That way an after-hours call becomes a lead to follow up, not a missed call.
How does GMB Hop’s Automated Google Reviews service work?
GMB Hop’s Automated Google Reviews service, $197 per month, automatically asks every customer for a Google review after each job and gives them a direct link to your Google review page. Every customer gets the same link. If a customer reports a problem, the business owner is alerted so the problem can be fixed quickly. GMB Hop only works with real reviews and never writes, buys or fakes reviews.
Can GMB Hop remove bad Google reviews?
GMB Hop can report Google reviews that break Google’s rules and do its best to get them removed, but Google makes the final decision. Reviews that may qualify include fake, spam, off-topic, conflict of interest and offensive reviews. Honest negative reviews from real customers generally cannot be removed, so GMB Hop does not promise the removal of any review.
What is the GMB Hop Mega Bundle?
The GMB Hop Mega Bundle combines the 3-Pack Guarantee service, the 24/7 AI Receptionist and Automated Google Reviews for $697 per month. Bought separately, those three services cost $891 per month, so the Mega Bundle saves $194 every month. The Mega Bundle suits local service businesses that want more visibility on Google Maps, calls answered around the clock and a review request after every job.
Pricing and Getting Started
How much does GMB Hop cost?
GMB Hop services range from $197 to $697 per month, and the Google 3-Pack Guarantee costs nothing until your business is in the Google 3-pack, then $397 per month. Google Business Profile Optimization is $197 per month, the 24/7 AI Receptionist is $297 per month, Automated Google Reviews is $197 per month, and the Mega Bundle is $697 per month. See gmbhop.com/pricing/ for details.
Is there a long-term contract with GMB Hop?
No. GMB Hop has no long-term contracts. Everything is month to month, and you can cancel whenever you want with no cancellation fees. The Google 3-Pack Guarantee is also free until your business is in the Google 3-pack, so you pay nothing until then.
How much do I save with the GMB Hop Mega Bundle?
The GMB Hop Mega Bundle saves $194 per month compared with buying its three services separately. The Mega Bundle includes the 3-Pack Guarantee service ($397), the 24/7 AI Receptionist ($297) and Automated Google Reviews ($197), which total $891 per month when bought separately. Together in the Mega Bundle, the same three services cost $697 per month.
Which GMB Hop service is right for my business?
The right GMB Hop service depends on your biggest gap: choose the 3-Pack Guarantee to get into the Google 3-pack, the 24/7 AI Receptionist if calls go unanswered after hours, and Automated Google Reviews if you need more real reviews. Choose Google Business Profile Optimization for a fully optimized profile with weekly updates, or the Mega Bundle to combine the 3-Pack Guarantee, receptionist and reviews.
What types of businesses does GMB Hop work with?
GMB Hop works with local service businesses, including plumbers, roofers, electricians, HVAC companies, pest control companies, garage door companies, deck builders, installers and similar trades. These are businesses that customers find on Google Maps when they search for a service nearby. GMB Hop takes only one client per niche per area, so availability depends on your trade and location.
How do I get started with GMB Hop?
To get started with GMB Hop, send a message through the contact form at gmbhop.com/contact/ and tell GMB Hop about your business, your trade and your service area. The contact form is the best way to reach GMB Hop. Because GMB Hop takes one client per niche per area, first come, first served, it pays to reach out before a competitor does. Prices are listed at gmbhop.com/pricing/.
Google Business Profile Basics
What is a Google Business Profile?
A Google Business Profile is the free business listing that appears on Google Search and Google Maps, showing a business’s name, location or service area, hours, phone number, website, photos and reviews. For local service businesses such as plumbers and roofers, the Google Business Profile is often the first thing a customer sees before calling. Google Business Profile was formerly called Google My Business, or GMB.
Is a Google Business Profile free?
Yes, creating and managing a Google Business Profile is free from Google. Any eligible business can claim and verify its profile at no cost. What takes time and expertise is keeping the Google Business Profile complete, accurate and active, which is the work GMB Hop does for local service businesses. GMB Hop is not affiliated with Google.
What is the Google 3-pack?
The Google 3-pack is the set of three local business listings Google shows alongside a map near the top of local search results, such as a search for “plumber near me”. The 3-pack is also called the local pack or map pack. Each listing typically shows the business name, star rating, review count and quick links to call or get directions.
Why is the Google 3-pack important for local service businesses?
The Google 3-pack is important because it shows only three local businesses near the top of the results for searches like “electrician near me”, with ratings and a way to call. For urgent jobs like a burst pipe or a broken furnace, searchers can call a business straight from the 3-pack, so being one of those three listings puts a local service business in front of people ready to hire.
How does Google decide which businesses appear in the 3-pack?
Google picks the businesses in the Google 3-pack mainly based on three factors: relevance, distance and prominence. Relevance is how well a Google Business Profile matches the search, distance is how far the business is from the searcher or the location in the search, and prominence is how well known the business is, based on signals such as Google reviews, links and information found across the web.
Why do Google reviews matter for ranking in the Google 3-pack?
Google reviews matter because Google says review count and review score factor into local search ranking as part of prominence. Reviews also influence people directly: a customer comparing three plumbers in the Google 3-pack can see each business’s star rating and what past customers said. A steady flow of real, recent reviews helps a Google Business Profile look active and trustworthy.
Why does a complete Google Business Profile matter?
A complete Google Business Profile matters because Google says complete, accurate business information makes it easier for Google to match a profile with the right searches. Filling in the right categories, services, service areas, hours, photos and description gives Google more information to show the profile for searches like “emergency plumber” or “roof repair”. A complete Google Business Profile also answers customer questions before they call.
Claim the Only Spot for Your Trade in Your Area
With the 3-Pack Guarantee, you pay nothing until your business is in the Google 3-pack, then $397 per month. GMB Hop takes one client per niche per area, so send a message to check if your spot is still open.